Patient Information

Patient Rights

The Center protects and promotes the exercise of such rights. Patients’ rights are applied without regard to age, race, sex, national origin, religion, culture, or physical handicap, economic status, personal values, preferences and beliefs. The patient has the rights to exercise his or her rights without being subject to coercion, discrimiation, reprisal or interruption of care.

If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf. If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law. When a surrogate decision‐maker is responsible for making care, treatment, or service decisions, the facility respects the surrogate decision‐maker’s right to refuse care, treatment, ore services on the patient’s behalf.

RESPECT

  • The patient’s rights will be protected and respected during research, investigation and clinical trials
  • The facility will respect the patient’s right to pain management. The facility will respect the right of the patient or surrogate to refuse care, treatment, or services in accordance with law and regulation.

COMMUNICATION

  • The facility will provide interpreting and translation services as necessary, and will provide communications with patients who have vision, speech and hearing or cognitive impairments in a manner that will meet their needs.

DIGNITY/PRIVACY

  • A patient has the right to be treated in a dignified and respectful manner.
  • The patient has the right to personal privacy, receive care in a safe setting and to be free from all forms of abuse or harassment.
  • The patient has the right to give or withhold informed consent for all services, the use of recordings, films or other images for purposes other than his or her care, including the right to rescind consent prior.

CONSIDERATION AND SAFETY

  • Receive care in a safe setting.
  • Be free from all forms of abuse, neglect, exploitation, verbal, mental, physical, sexual abuse and harassment which include chemical, physical and psychological.

CONFIDENTIALITY

  • Patient disclosures and records are treated confidentially, and patients are given the opportunity to approve or refuse their release, except when release is required by law.

INFORMATION

  • The Center ensures that the patient or the patient’s representative is informed of the patient’s rights both verbally and in writing prior to the start of the procedure in a language that is tailored to the patient’s age and language and is understandable to the patient or the patient’s representative.
  • Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment including proposed procedures including risks and prognosis before the treatment or procedure is performed. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • The facility will provide the patient or surrogate with information about the outcome of care, treatment or services that the patient needs in order to participate in current and future health care decisions.
  • The patient has the right to receive information about the individuals responsible for his or her care, treatment or services.
  • Patient conduct, responsibilities and participation.
  • Disclose physician financial interests or ownership in the Center.
  • Services available at the organization.
  • Provisions for after‐hours and emergency care.
  • Fees for services prior to obtaining services or prior to a change in rates, charges, or services.
  • Notice of third party coverage, including Medicare and Arizona Health Care Cost Containment System coverage.
  • Payment policies.
  • Have medical and financial records kept in confidence and the release of such records shall be by written consent of the patient or the patient’s representative except as otherwise required or permitted by law.
  • Advance directives, as required by state or federal law and regulations.
  • The credentials of health care professionals.
  • The patient will be informed of his/her rights prior to the start of the procedure.
  • Representation of accreditation to the public must accurately reflect the accredited entity.
  • Marketing or advertising regarding the competence and capabilities of the organization is not misleading to patients.
  • Patients are provided with appropriate information regarding the absence of malpractice insurance coverage.
  • The organization informs the patient or surrogate about unanticipated outcomes of care, treatment or services that relate to Sentinel Events.
  • Patients are informed about procedures for expressing suggestions, complaints and grievances regarding treatment or care that is (or fails to be) furnished, including those required by state and federal regulations.
  • Complaints should be registered by contacting the center and/or patient advocate through the State Department of Health or Medicare. The center will respond in writing or by phone notice within 30 days of how the grievance has been addressed.